WSPMA Consumer Feedback Form: Reporting Unethical Sales Practices

The Washington State Pest Management Association (WSPMA) is committed to protecting our members and upholding the highest standards. For many years, several out-of-state pest management companies have used door-to-door sales during peak months to grow their business, often employing unethical and immoral tactics at the expense of local, professional, quality companies. We encourage you to complete this form to help us collect data and give a strong voice to our community pest businesses.

Please provide as much detail as possible about your interaction.
1. Date of Interaction.
?
2. City where the interaction occurred.
3. What company was the door-to-door salesperson representing?
4. Did you feel pressured or uncomfortable during the interaction?
 Please clarify any pertinent details:
5. Duration of the Interaction
6. Did the salesperson conduct an inspection or identification?
 If so, did they offer you their WSDA Pesticide Operator License number?
7. Did the salesperson conduct themselves unprofessionally?
 Did they remain on property even after being asked to leave?
 Did they do anything that seemed unethical, dishonest, or rude?
 Did the salesperson seem to promise more than they could realistically provide?
 Did they offer to cancel services with your current company on your behalf?
8. Which of the following tactics were used by the salesperson? (Check all that apply)
Repeatedly asking for a decision
Ignoring requests to leave
Making exaggerated claims about the service
Offering limited-time deals
Criticizing competitors excessively
Other (please specify):
9. Additional Comments
10. Contact Information (optional, in case the attorney general pursues an investigation)
Name
Current Pest Management Company
Phone
Email
11. Would you like to be contacted by your current pest management company to discuss this interaction?
 If so, please make sure to include your contact information and name of your current provider above.